There are currently no ongoing service status incidents.
Past incidents
| Incident started | Incident ended | Summary | Details |
|---|---|---|---|
| 2:00pm 30 Aug 2025 | 7:08am 31 Aug 2025 | Site outage | One of our infrastructure providers experienced a major outage on 30 August, causing our site to be unavailable for an extended period. We are very sorry for the disruption and are working to identify the causes and build safeguards for the future. |
| 12:36pm 30 Aug 2025 | 2:00pm 30 Aug 2025 | Degraded service | Background processing has been temporarily disabled due to an infrastructure issue. You may experience slow responses, as long-running processes will take place during normal page generation. |
| 11:07pm 12 May 2025 | 11:21pm 12 May 2025 | Degraded service | Background processing has been temporarily disabled due to an infrastructure issue. You may experience slow responses, as long-running processes will take place during normal page generation. |
| 9:27pm 12 May 2025 | 11:07pm 12 May 2025 | Degraded service | Background processing has been temporarily disabled due to an infrastructure issue. You may experience slow responses, as long-running processes will take place during normal page generation. |
| 9:24pm 12 May 2025 | 7:19am 13 May 2025 | A core infrastructure provider experienced a major outage today, affecting the availability of many sites across the world. We are very sorry for the inconvenience caused. | A core infrastructure provider experienced a major outage today, affecting the availability of many sites across the world. We are very sorry for the inconvenience caused. |
| 8:20pm 12 May 2025 | 9:27pm 12 May 2025 | Degraded service | Background processing has been temporarily disabled due to an infrastructure issue. You may experience slow responses, as long-running processes will take place during normal page generation. |
| 7:56pm 12 May 2025 | 8:19pm 12 May 2025 | Degraded service | Background processing has been temporarily disabled due to an infrastructure issue. You may experience slow responses, as long-running processes will take place during normal page generation. |
| 12:00am 23 Nov 2024 | 3:19am 23 Nov 2024 | Site outage 23 November 2024 | One of our infrastructure providers experienced a major outage today, causing our site to be unavailable between midnight and 01:20 UTC. We are very sorry for the disruption and are working to identify the causes and build safeguards for the future. |
| 12:33am 23 Nov 2024 | 1:25am 23 Nov 2024 | Degraded service | This incident has been resolved. |
| 9:15am 18 Nov 2024 | 9:11am 18 Nov 2024 | Scheduled maintenance on 18 November 2024 | AirAuctioneer was offline for maintenance for 3 minutes on 9:15am, 18 November 2024 UTC. |
| 9:10pm 03 Sep 2024 | 9:20pm 03 Sep 2024 | Outgoing email unavailable | Due to an issue with our service provider, *** OUTBID CONFIRMATIONS ARE NOT BEING SENT *** and neither are any other emails, e.g. account verification and password reset. We are working with SendGrid to resolve the issue as quickly as possible. |
| 9:11pm 08 Jan 2024 | 9:50pm 08 Jan 2024 | Infrastructure issue causing slow response times | One of our infrastructure service providers is experienced a technical issue today, resulting in very slow page loads for some requests. We sincerely apologise for the inconvenience. |
| 6:26pm 14 Sep 2023 | 8:12pm 14 Sep 2023 | Critical infrastructure failure | Our infrastructure service provider experienced a critical failure today resulting in significant downtime for our site. We will ensure that all steps are taken to prevent such a problem occurring again. We sincerely apologise for the inconvenience. |
| 9:37am 17 Aug 2023 | 5:08pm 17 Aug 2023 | Degraded service | Background processing was temporarily disabled due to an infrastructure issue. You may have experienced slow responses, as long-running processes will have taken place during normal page generation. |
| 7:15am 23 Jun 2023 | 7:18am 23 Jun 2023 | Scheduled maintenance on 23 June 2023 | AirAuctioneer was offline for approximately 5 minutes from 7:15am, 23 June 2023 UTC. We apologise for any inconvenience. |
| 9:45am 21 Sep 2022 | 8:04am 21 Sep 2022 | Scheduled maintenance on 21 September 2022 | AirAuctioneer was offline for scheduled maintenance for approximately 15 minutes from 9:45am, 21 September 2022 UTC. We apologise for any inconvenience. |
| 7:37pm 15 Sep 2022 | 7:42pm 15 Sep 2022 | Degraded service | This incident has been resolved. |
| 7:12pm 15 Sep 2022 | 7:27pm 15 Sep 2022 | Degraded service | This incident has been resolved. |
| 6:39pm 15 Sep 2022 | 6:56pm 15 Sep 2022 | Degraded service | This incident has been resolved. |
| 11:12pm 18 Jun 2022 | 12:03am 19 Jun 2022 | Degraded service | This incident has been resolved. |
Timezone: UTC