There are currently no ongoing service status incidents.
Past incidents
| Incident started | Incident ended | Summary | Details |
|---|---|---|---|
| 9:15am 18 Nov 2024 | 9:11am 18 Nov 2024 | Scheduled maintenance on 18 November 2024 | AirAuctioneer was offline for maintenance for 3 minutes on 9:15am, 18 November 2024 UTC. |
| 9:10pm 03 Sep 2024 | 9:20pm 03 Sep 2024 | Outgoing email unavailable | Due to an issue with our service provider, *** OUTBID CONFIRMATIONS ARE NOT BEING SENT *** and neither are any other emails, e.g. account verification and password reset. We are working with SendGrid to resolve the issue as quickly as possible. |
| 9:11pm 08 Jan 2024 | 9:50pm 08 Jan 2024 | Infrastructure issue causing slow response times | One of our infrastructure service providers is experienced a technical issue today, resulting in very slow page loads for some requests. We sincerely apologise for the inconvenience. |
| 6:26pm 14 Sep 2023 | 8:12pm 14 Sep 2023 | Critical infrastructure failure | Our infrastructure service provider experienced a critical failure today resulting in significant downtime for our site. We will ensure that all steps are taken to prevent such a problem occurring again. We sincerely apologise for the inconvenience. |
| 9:37am 17 Aug 2023 | 5:08pm 17 Aug 2023 | Degraded service | Background processing was temporarily disabled due to an infrastructure issue. You may have experienced slow responses, as long-running processes will have taken place during normal page generation. |
| 7:15am 23 Jun 2023 | 7:18am 23 Jun 2023 | Scheduled maintenance on 23 June 2023 | AirAuctioneer was offline for approximately 5 minutes from 7:15am, 23 June 2023 UTC. We apologise for any inconvenience. |
| 9:45am 21 Sep 2022 | 8:04am 21 Sep 2022 | Scheduled maintenance on 21 September 2022 | AirAuctioneer was offline for scheduled maintenance for approximately 15 minutes from 9:45am, 21 September 2022 UTC. We apologise for any inconvenience. |
| 7:37pm 15 Sep 2022 | 7:42pm 15 Sep 2022 | Degraded service | This incident has been resolved. |
| 7:12pm 15 Sep 2022 | 7:27pm 15 Sep 2022 | Degraded service | This incident has been resolved. |
| 6:39pm 15 Sep 2022 | 6:56pm 15 Sep 2022 | Degraded service | This incident has been resolved. |
| 11:12pm 18 Jun 2022 | 12:03am 19 Jun 2022 | Degraded service | This incident has been resolved. |
| 8:21am 18 Jun 2022 | 8:24am 18 Jun 2022 | Degraded service | This incident has been resolved. |
| 7:58pm 25 May 2022 | 3:02am 26 May 2022 | Administrative functions unavailable | We are experiencing an infrastructure issue which is affecting certain administrative functions on our site, including automated email sending and auction processing. Our apologies for the inconvenience. |
| 10:25am 06 May 2022 | 1:07pm 06 May 2022 | Infrastructure outage | Our hosting provider experienced an infrastructure failure which resulted in AirAuctioneer being slow or unavailable for extended periods on 6 May. We apologise for the inconvenience caused. |
| 9:18am 04 Mar 2022 | 9:24am 04 Mar 2022 | AirAuctioneer will shortly be going offline for scheduled maintenance. This should take approximately five minutes. Thank you for your understanding! | AirAuctioneer was offline for scheduled maintenance for approximately 1 minute from 9:18am, 4 March 2022 UTC. We apologise for any inconvenience caused. |
| 11:00am 31 Dec 2021 | 11:12am 31 Dec 2021 | Scheduled maintenance on 31 December 2021 | AirAuctioneer was offline for scheduled maintenance for approximately 15 minutes from 11:00am, 31 December 2021 UTC. We apologise for any inconvenience caused. |
| 9:43pm 08 Dec 2021 | 10:01pm 08 Dec 2021 | Auction processing delayed | This incident has been resolved. |
| 10:06pm 26 Nov 2021 | 10:07pm 26 Nov 2021 | Auction processing delayed | This incident has been resolved. |
| 10:06pm 26 Nov 2021 | 10:08pm 26 Nov 2021 | Auction processing delayed | This incident has been resolved. |
| 8:22pm 19 Nov 2021 | 9:08pm 19 Nov 2021 | Auction processing delayed | This incident has been resolved. |
Timezone: UTC